Perfect Delivery

Our Perfect Delivery Project is about ‘right first time’ delivery into retail distribution centres.

Through standardising the requirements across leading retailers for the receipt of product into distribution centres all participants in the supply chain will benefit from increased efficiency and improved processes.  

The clear advantages of the Perfect Delivery Approach include: 

  • Reduction of errors and associated reduction in resulting claims
  • The elimination of costly re-work and corrective action
  • Improved health and safety
  • Consistent receipting practices, reducing delays

In short, our vision is to align requirements for delivery across the major retailers so standards are aligned, providing suppliers with a consistent approach to delivery requirements.

Through our work on Perfect Delivery, we will improve supply chain efficiency and build capability that will have the best chance of quick and easy receipted in to DCs without issue, benefiting retailers, suppliers and ultimately consumers.


Common Delivery Guidelines for Industry

The Common Delivery Guidelines for Industry have been produced by representatives of Woolworths, Coles, Metcash and the Supplier community, with the goal of aligning non-competitive requirements for deliveries across the 3 Retailers wherever practical, in an effort to reduce complexities and inefficiencies for suppliers, and in turn facilitate better quality, easy to receipt loads into Retailer DCs for mutual benefit.

The Guidelines reflect all key areas of commonality and alignment across the retailers with respect to inbound deliveries of product from their suppliers. It is intended to codify, clarify and align areas where there has historically been divergence and fragmentation, thereby providing a solid basis upon which suppliers can prepare product for delivery into these major retailers - mitigating the risk of rejection or need to rework loads, pallets or trade units. They focus specifically on delivery requirements that are common requirements regarding Trade Units, Logistics Units/Pallets, Advance Shipping Notifications (ASNs) and DOT. With easy-to-understand language and diagrams to support implementation, this is an invaluable tool for your supply chain.

Note re future plans: while there are currently some areas that are outside the scope of this document - and for those, it is necessary to consult the individual retailer’s own Standards or Specifications documents for guidance - the TPF Executive remain committed to expanding areas of alignment where viable opportunities exist. This document will, of course, be updated to reflect any new areas of agreement as/when those discussions evolve.


Download Common Despatch Toolkit  

The Common Despatch Toolkit comprises a suite of simple to understand and use tools to support suppliers and their 3PL organisations to ensure that deliveries to retailers have the best chance of being quickly and easily receipted in to DCs without issue.

This will become an increasingly important objective as retailers move to more advanced automation with strict requirements on the presentation of product for receipt, but is equally valid for manual operations where unnecessary hold-ups relating to product presentation impact all companies in the delivery process.

The tools are primarily targeted for use by suppliers to the major retailers, and are consistent irrespective of whether the delivery is to Coles, Metcash or Woolworths. The requirements are no more onerous to suppliers and their 3PL organisations than current. The work of the TPF has been to facilitate alignment across the retailers so the standards for delivery do not have to be changed to meet each retailer’s unique requirements.

What’s in the Toolkit?

Pallet Despatch Checklist Poster:

The poster is intended to be displayed in despatching DC as a visual reference, highlighting issues that can easily be visually checked prior to despatch. It is a quick reference and reinforcement tool to assist despatch staff. It articulates key requirements associated with pallet quality, utilisation and wrapping, carton integrity, and SSCC labelling.

The poster can be printed in any size from A4 up to A1 (84 x 95 cm) in house or at a printers. Available with Blue or Orange colour schemes.

Click on the thumbnails below to open PDF documents.


One Page Reference Guide:

The One Page Guide is intended as a simple reference guide to support despatch staff in understating the most basic requirements associated with pallet quality, utilisation and wrapping, carton integrity and SSCC labelling. It could be used in induction or revision guidance and contains more detail than the CDC poster. Available with Blue or Orange colour schemes.

Click on the thumbnails below to open PDF documents.


Pre-Despatch Checklist Tool:

The tick-box pre-despatch checklist is an operational document which despatch staff at supplier or 3PL DCs can use prior to despatching goods to a retailer DC. It is simple and reminds staff of the basic checks prior to despatch. It can be useful to implement if problems have been occurring and the retailer and supplier wish to place extra emphasis on getting the basics right. Available with Blue or Orange colour schemes or for printing in Black & White.

Click on the thumbnails below to open PDF documents.


NOTE - Suppliers should note that:

  • The tools are not exhaustive and Suppliers should reference Retailer guidelines where more detailed information around requirements is available (for example into pallet tolerances or barcode standards)
  • Chain of Responsibility (CoR) requirements are paramount and these guidelines are subordinate to CoR. Suppliers should discuss any potential CoR issues with retail partners.
  • The toolkit is not intended as a contract or mandatory requirement, but best practice. Where arrangements of mutual benefit are in place between trading partners the information in the toolkit will not override such arrangements.